At Prime Sale Shopping Deals, customer satisfaction is our top priority. Our Return and Refund Policy is designed to ensure a smooth and transparent shopping experience. Please read the following terms carefully to understand your rights regarding returns, exchanges, and refunds when shopping with us at primesaleshoppingdeals.com.

1. Return Eligibility

We accept returns within 7 days of product delivery. To be eligible, items must be unused, in their original packaging, and in the same condition as received. Certain products such as personal care items, undergarments, and clearance sale items are non-returnable for hygiene and safety reasons.

2. Return Process

• To initiate a return, please contact our support team at contact@primesaleshoppingdeals.com with your order number and reason for return.
• Once your request is approved, you will receive return instructions, including the return shipping address.
• Customers are responsible for return shipping costs unless the product was defective or an incorrect item was delivered.

3. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 48 hours of delivery. Provide supporting images or videos of the damaged product, and our team will arrange a replacement or full refund at no extra cost.

4. Refund Process

Once we receive and inspect your returned product, you will be notified about the approval or rejection of your refund. If approved, the refund will be processed using your original payment method within 5–7 business days. Please note that depending on your bank or card provider, it may take additional time for the refund to appear in your account.

5. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please check your bank account again and contact your payment provider. If the issue persists, reach out to us at contact@primesaleshoppingdeals.com for assistance.

6. Exchange Policy

We currently offer exchanges only for defective or damaged items. If you need an exchange for the same product, contact our team within 7 days of receiving your order. Availability of replacement stock may affect the processing time.

7. Order Cancellations

Orders can be canceled within 12 hours of placement if they have not yet been processed or shipped. Once an order is dispatched, it cannot be canceled. Refunds for canceled orders will be issued to the original payment method.

8. Non-Returnable Items

• Gift cards or promotional vouchers
• Personalized or customized items
• Health and hygiene products (e.g., cosmetics, innerwear)
• Items marked as “Final Sale” or “Non-Returnable”

9. Shipping Costs

Shipping costs are non-refundable unless the return is due to our error (wrong or defective item). In such cases, we will bear the shipping cost for return or replacement.

10. Contact Information

For any questions or concerns regarding returns, refunds, or exchanges, feel free to contact our support team:

• Email: contact@primesaleshoppingdeals.com
• Phone: +1 (903) 884-2384
• Address: 201 Gamble St, Omaha, Texas 75571, USA